Help Center
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
Getting Started
How do I install Kinetiq AI Cull?
Download the installer from our website, run it, and follow the installation wizard. The process typically takes less than 2 minutes.
What are the system requirements?
Windows 10/11 or macOS 10.15+, 8GB RAM minimum (16GB recommended), 2GB free disk space, and an internet connection for AI features.
How do I get started with culling?
After installation, simply drag and drop your photo folder into the app, or use the 'Import' button. Our AI will automatically begin analyzing your photos.
Features & Usage
How does the AI culling work?
Our AI analyzes multiple factors including focus, exposure, composition, and facial expressions to identify the best photos. It also detects and groups similar photos.
Can I customize the culling criteria?
Yes! You can adjust the importance of different factors like sharpness, exposure, and composition in the Settings menu.
How do I export my culled photos?
Click the 'Export' button, choose your preferred format and location, and the app will create a new folder with your selected photos.
Troubleshooting
The app is running slowly
Try closing other applications, clearing the app cache (Settings > Advanced > Clear Cache), and ensuring your system meets the minimum requirements.
Photos aren't importing correctly
Ensure your photos are in a supported format (RAW, JPG, TIFF, PNG). If the issue persists, try importing smaller batches.
The AI analysis seems incorrect
You can adjust the AI sensitivity in Settings. Also, make sure you're using the latest version of the app for the best results.
Support Hours
Our support team is available Monday through Friday, 9AM - 5PM EST.
For urgent issues, we provide 24/7 emergency support for Pro users.